Refund Policy

A refund may be considered only under the following conditions:

• The request is made within 24 hours of payment and before any work has started
• We are unable to initiate the project due to internal constraints
• The agreed requirements cannot be delivered as confirmed in writing

In rare cases, a partial refund may be considered if:

• The project is cancelled before significant development milestones
• Delays are caused due to prolonged non-response from the client
• The project scope is changed substantially after work has begun

Any partial refund amount is determined solely by Unistack Solutions based on effort and resources already utilized.

Refunds will not be provided under the following circumstances:

• Work has already commenced on the project
• Source code, documentation, or deliverables have been shared
• Dissatisfaction due to unmet expectations outside the agreed scope
• Failure to respond or provide inputs for more than 30 days
• Requests made after final delivery, deployment, or handover of deliverables

All refund requests must be submitted formally and will be reviewed on a case-by-case basis.

• Requests must be sent via email with complete project and payment details
• Review may take up to 5 business days
• If approved, processing time may take up to 10 business days